Shipping Policy

At Luverra Gems, we are committed to delivering 100% natural certified gemstones safely, securely, and on time. Our goal is to provide a premium shopping experience with reliable shipping services across India and selected international destinations.

Fast & Secure Gemstone Delivery

Every gemstone order is carefully inspected, securely packed, and shipped through trusted courier partners to ensure your precious gemstone reaches you in perfect condition.

Whether you purchase a Natural Blue Sapphire (Neelam), Yellow Sapphire (Pukhraj), Ruby (Manik), Emerald (Panna), Irani Feroza (Turquoise), Opal, Gomed, Cat’s Eye, Pearl, or Red Coral, we ensure professional handling throughout the shipping process.

Shipping Coverage

We currently offer:

Free Shipping Across India
Cash on Delivery (COD) Available on Eligible Orders
Express Shipping Options on Select Orders
International Shipping to Selected Countries
Fully Insured Shipping for High-Value Orders

Order Processing Time

Orders are generally processed within 24–48 business hours after confirmation.
Customized gemstone jewelry and special orders may require additional processing time.
Orders placed on Sundays or public holidays will be processed on the next working day.

Estimated Delivery Time

Within India

Metro Cities: 2–5 Business Days
Tier 2 & Tier 3 Cities: 3–7 Business Days
Remote Locations: 5–10 Business Days

International Orders

Delivery Time: 7–15 Business Days (depending on destination and customs clearance)

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, government restrictions, or unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive:

Tracking Number
Courier Details
Shipment Updates via SMS, Email, or WhatsApp

Customers can track their orders in real-time using the tracking information provided after dispatch.

Secure Packaging

Every gemstone is packed using industry-standard protective packaging to ensure:

Damage-Free Delivery
Safe Transit Protection
Authentic Product Security
Professional Presentation

Shipping Charges

India

FREE Shipping on All Eligible Orders

International Orders

Shipping charges vary based on:

Destination Country
Package Weight
Shipping Method Selected

Applicable shipping charges will be displayed during checkout.

Delivery Verification

For security reasons, customers may be required to:

Provide a valid mobile number.
Present identification upon delivery for high-value orders.
Sign upon receipt of the shipment.

Delayed or Lost Shipments

In the rare event of a delayed or lost shipment:

Our support team will coordinate directly with the courier partner.
Investigation requests will be initiated immediately.
Resolution timelines may vary depending on the courier company’s policies.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Luverra Gems shall not be held responsible for delays or non-delivery caused by:

Incorrect Address
Incomplete Address
Incorrect Contact Information
Refused Deliveries

International Customs & Duties

For international orders, customs duties, import taxes, and local charges (if applicable) are the responsibility of the customer and are determined by the destination country’s regulations.