Terms & Conditions

Welcome to Luverra Gems. By accessing or purchasing from www.luverragems.com, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General Terms

By using this website, you confirm that you are at least 18 years of age or accessing it under the supervision of a parent or legal guardian. Luverra Gems reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of those changes.

2. Product Authenticity

All gemstones offered by Luverra Gems are natural and sourced with care. Each product is provided with a lab certification from a recognized gemological laboratory.

Due to the natural characteristics of gemstones, slight variations in color, clarity, size, or weight may occur. These variations are inherent and should not be considered defects.

3. Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

We offer multiple payment options, including Cash on Delivery (COD) and secure online payment methods. Luverra Gems reserves the right to change product pricing at any time without prior notice.

4. Shipping & Delivery

Orders are processed within 24 to 48 hours after confirmation. Delivery timelines may vary depending on the shipping location and courier partner availability.

While we strive to ensure timely delivery, Luverra Gems is not liable for delays caused by external factors such as logistics disruptions, weather conditions, or unforeseen circumstances.

5. Return, Replacement & Refund Policy

Returns are accepted only in cases where the product delivered is damaged or incorrect.

Customers must notify us within 24 hours of delivery with valid proof. The product must be returned in its original condition along with the certification.

Refunds or replacements will be processed only after inspection and verification of the returned item.

6. Astrology Disclaimer

Gemstones are often purchased based on personal beliefs and astrological recommendations. Luverra Gems does not guarantee any specific results or outcomes from the use of any gemstone.

Customers are advised to consult a qualified professional before making a purchase based on astrological purposes.

7. Order Cancellation

Orders may be canceled within 12 hours of placement. Once the order has been shipped, cancellation requests will not be accepted.

8. Privacy & Data Protection

Luverra Gems respects your privacy and is committed to protecting your personal information. We do not sell or share customer data with third parties, except as required for order processing or legal compliance.

9. Limitation of Liability

Luverra Gems shall not be held responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

Our liability is limited to the value of the purchased product.